What clients say after working with us
These are accounts from organisations across Malaysia who have engaged Cindermark for PMO advisory. We've shared them as they were given to us — straightforwardly.
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Organisations supported
7
Years of advisory work
4.7
Average client satisfaction
92%
Structures still in use at 6 months
From the organisations we've worked with
"We asked Cindermark to help us figure out why our project reporting was inconsistent across departments. The readiness assessment gave us a clearer picture than we expected — not just what was wrong, but why it kept slipping through. We had a proper next-steps list within two weeks and actually used it."
Zainuddin Ariff
Operations Director · Shah Alam
May 2025
"The PMO Design engagement took slightly longer than the original estimate — about seven weeks rather than six — but the output was thorough and the team was transparent about the reasons. The template toolkit is something our project coordinators use weekly. It's not glamorous, but it actually works."
Nurhayati Ramli
Project Manager · Petaling Jaya
April 2025
"We started with the advisory retainer after our internal PMO lead resigned unexpectedly. Having Cindermark available for monthly check-ins helped the remaining team keep things from unravelling while we sorted out a longer-term arrangement. Calm, structured and very clear in how they communicate."
Krishnan Lim
Head of Strategy · Kuala Lumpur
May 2025
"I appreciated that they didn't oversell what we needed. When I described our situation, the recommendation was the readiness assessment rather than something larger. That kind of honesty makes a difference when you're trying to make a sensible decision about spending. The output was useful and the price was fair."
Rafidah Sulaiman
COO · Cyberjaya
March 2025
"We went through the Design & Toolkit engagement after a period of trying to run too many projects without shared structure. The workshop at the end was particularly useful — our team came away with a shared understanding of how the new reporting process should work. It took a few weeks to fully adopt, but that's normal."
Hasnul Mokhtar
Programme Lead · Kota Damansara
April 2025
"Six months into our retainer arrangement and the project office structure has held. The monthly sessions are well-run and the working notes give us something to refer back to. I expected the advisory to wind down after the first few months, but there was enough useful ground to cover right up to the final session."
Chew Wei Lin
General Manager · Subang Jaya
May 2025
A closer look at three engagements
These case summaries represent the kinds of situations we typically encounter. Details have been adjusted to preserve confidentiality.
Infrastructure advisory firm, Kuala Lumpur
PMO Readiness Assessment · Two weeks · March 2025
Challenge
The firm was running eight concurrent client projects. Each project lead tracked status independently, and there was no common format for reporting to the leadership group. Leadership often had an unclear picture of overall delivery health until problems surfaced.
What we did
Over two weeks we conducted structured interviews with five project leads and the managing director. We mapped the current state of tracking and reporting, identified the gaps creating confusion, and produced a written assessment with a prioritised list of starting points.
Result
The firm used the recommendations to introduce a shared status report format within the month. Reporting to leadership became consistent. Three months later they returned for a Design & Toolkit engagement to build on what had been put in place.
"We expected a presentation. What we got was a document we could actually work from."
Technology services company, Selangor
PMO Design & Toolkit · Six weeks · February–March 2025
Challenge
The company had grown quickly and now had twenty active projects. An earlier attempt to introduce a project office had stalled because the templates were too complex for the team to maintain and nobody had a clear coordination role.
What we did
We reviewed what the previous effort had produced, conducted interviews with project leads and a board member, and designed a simpler structure. We produced a PMO design document, a stripped-down template toolkit and a set of guidance notes. A workshop session closed the engagement.
Result
The templates were adopted within the first month. Six months after handover, the coordinator role we had helped define was being used as described in the design document. Reporting to the board became a standing monthly item.
"Previous consultants gave us frameworks. Cindermark gave us something we could use on Monday morning."
Property development group, Kuala Lumpur
PMO Advisory Retainer · Five months · December 2024–April 2025
Challenge
The group had set up a project office the year prior but found it had drifted from its original purpose. Reporting had become mechanical, project leads had stopped engaging with it, and leadership wasn't confident in the output it was generating.
What we did
Over five months of monthly sessions, we worked with the PMO coordinator and two senior project leads to re-examine the reporting formats, clarify what leadership actually needed to know, and coach the project leads on how to provide it. Working notes after each session kept the process on track.
Result
The reporting process was simplified and leadership engagement improved. The PMO coordinator described the retainer as restoring confidence in the structure. After the retainer closed, the group continued independently for the following six months without requesting further support.
"It was a steadying influence at a time when the project office had lost its way a little."
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Jalan Burhanuddin Helmi, 60000 Kuala Lumpur
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